Exchange, return and claim of goods

If you have ordered goods that do not fit you for some reason and you want to exchange them for another, you do not have to go anywhere with the goods or send them to us. Just use our "I want to save time by express size exchange" service and we will take care of the rest.

How do you do that?

1) If you have " prepaid" the service in the original order, just put the goods you want to exchange in the cart, enter the payment by cash on delivery or transfer and write in the note something like "please exchange the goods from the original order". Please do not enter payment by "Card online", you would be paying unnecessarily for goods that you have already paid for and then we will refund your money.

2) If you have not prepaid for the service, add the item you are interested in to your cart and add the "I want to save time with express size exchange" service (see image below) and make payment by cash on delivery or bank transfer. Please do not enter payment by "Card online", you would be paying unnecessarily for goods that you have already paid for and then we will refund your money.

Then wait for the messenger to arrive, hand over the goods to you and collect the originally ordered goods from you. Please pack sufficiently to avoid damage. The goods must of course be complete.

Return of goods

Returning purchased goods on the e-shop www.hejduksport.cz. Every customer has the right to exchange or return goods. In case of dissatisfaction, the goods can be returned within 14 days of receipt of the package without giving any reason! How to proceed? Send the goods together with the completed return form to our premises. Certain conditions must be observed when sending the goods back:

• the goods must not be damaged or worn in any way
• the goods should be complete (including accessories, packaging, instructions, etc.)
• please do not send goods on COD, we cannot accept such a package!

Returns procedure:

• please fill in the form that can be found together with the invoice for the goods (the form can also be downloaded at the bottom of the page)
• place the completed and signed form in the parcel in which you will be sending the goods
• zásilku je potřeba dostatečně zabalit, aby nedošlo k poškození zboží během přepravy (zabalit včetně obalu výrobku)
• the parcel must be sufficiently packed to prevent damage to the goods during transit (packing including the product packaging) please enclose a copy of the tax document (invoice) together with the claim form
  
  
• the goods must always be sent complete
• goods send on : Hejduksport s.r.o., Areál Vesna - U Elektrárny 306, 530 02 Čeperka
• For customers outside the Czech Republic, the name of the bank, SWIFT code and IBAN are required (for returns)!

Complaints about goods

Complaints on the e-shop www.hejduksport.cz. In the event of a defect in the purchased goods, each customer has the right to claim the product. Please send the goods together with the claim form to our premises, where it will be forwarded/sent for assessment. We will endeavour to deal with your claim as quickly as possible.

Complaint procedure:

• please fill in the claim form, which can be found together with the invoice for the goods (the form can also be downloaded at the bottom of the page)
• put the completed and signed form in the parcel in which you will send the claimed goods
• the shipment must be sufficiently packed to prevent damage to the claimed goods during transport (packing including the product packaging)
• please attach a copy of the tax document (invoice) together with the complaint form
• goods must always be sent complete (only the damaged part cannot be sent)
• Send the claimed goods to Hejduksport s.r.o., Areál Vesna - U Elektrárny 306, 530 02 Čeperka
• for customers outside the Czech Republic, the bank name, SWIFT code and IBAN are required (for refunds)!
  

The received complaint will be professionally assessed and further action will be determined. The legitimacy or otherwise of a complaint is always assessed by the manufacturer or an authorised person who will issue a written opinion on the complaint. In the case of a justified complaint, the buyer will be sent a repaired product, a new piece or a refund of the purchase price. We will inform you of the outcome of the claim within a maximum of 30 days of receipt of the goods.